The current pandemic has rapidly accelerated digital transformation in the enterprise. It is estimated that over $7T will be invested by industry, business, governments and education over the next several years on “digital transformation,” and many of the most innovative companies that will lead the way are private. Often, the best businesses are those that address simple (but wildly inefficient) markets. And sometimes, a crisis can actually help accelerate the adoption of these technologies.
Join us to hear from the leaders who have done just this at ServiceNow and ASAPP, Frank Slootman & Gustavo Sapoznik respectively, by changing the landscape of the internal help desk and customer service industries. Hank Prybylski, EY Vice Chair – Americas Advisory, will also join to share insight on how the truly best firms today are digitally integrating their customer experiences, employee experiences, and supply chains all together—not just solving for one part of that equation.
Tune in for our next session in partnership with March Capital Partners on Wednesday, June 10th at 9am PDT for Beyond COVID: Cloud, AI, & the Digital Economy, moderated by Summit Founder, Jamie Montgomery.
The future of work post-pandemic will look quite different than it did just a few months ago, and we will talk about how automation creates new ways and new expectations for customer engagement. We will address how technology is now bought and what types of technologies are urgently deployed to address business continuity and other challenges that many enterprises are facing right now. There will be winners and losers in this emerging environment, and the session will explore the characteristics of a business model likely to prosper.
Following a discussion with Frank, Gustavo, & Hank, there will be an opportunity for Q&A from the audience. This discussion will be conducted via video conference, so we encourage you to please join the call via Zoom to submit questions.